Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with Olenumi. We are committed to providing a smooth and reliable delivery experience.

Please review the following shipping information before placing your order.

Shipping Destination

Olenumi currently ships to customers within the United States only.

Orders placed with a shipping address outside the United States may not be accepted or fulfilled.

Free U.S. Shipping

We currently offer FREE standard shipping on all eligible U.S. orders, with no minimum purchase required.

Any applicable shipping options and charges will be displayed before you complete your purchase.

Order Processing

Orders are processed as quickly as possible after they are successfully placed and payment has been confirmed.

Processing time is separate from transit and delivery time.

Orders may require additional processing time during periods of high demand, holidays, promotional events, or due to circumstances outside our reasonable control.

Once an order has entered processing, we cannot guarantee that changes or cancellations will be possible.

Delivery Times

Delivery times shown on our website or during checkout are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, holidays, weather events, or other circumstances outside our reasonable control.

We will comply with applicable laws regarding shipping delays, cancellations, and refunds.

Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

Tracking updates and estimated delivery dates are provided by the applicable carrier and may occasionally experience delays or gaps.

Shipping Protection

Customers may have the option to add Shipping Protection for $3.99 to their order before completing their purchase.

Shipping Protection is intended to provide additional protection for eligible orders affected by loss, theft, or damage during transit, subject to the terms and eligibility requirements applicable to the protection.

If you purchased Shipping Protection and experience an eligible shipping issue, please contact us at support@olenumi.com with your order number and relevant information regarding the issue.

We may request photographs, tracking information, delivery confirmation, or other reasonable documentation necessary to review a claim.

Shipping Protection does not cover issues caused by incorrect or incomplete shipping information provided by the customer, or other circumstances excluded under the applicable protection terms.

Purchasing Shipping Protection does not limit any rights or remedies available to you under applicable law.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at support@olenumi.com.

We may ask you to allow reasonable time for the carrier to complete its delivery or investigation before a resolution can be determined.

Each case will be reviewed based on the tracking information, carrier information, whether Shipping Protection was purchased, and any rights available under applicable law.

Packages Marked as Delivered

If tracking indicates that an order has been delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check with other members of your household.
• Check with neighbors, reception areas, mailrooms, or other secure delivery locations where applicable.
• Contact the carrier for additional delivery information.

If you are still unable to locate your package, contact us at support@olenumi.com.

A carrier's “Delivered” status does not automatically determine the outcome of a claim. We may review the available tracking and delivery information and request additional information before determining the appropriate resolution.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@olenumi.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged product.
• Clear photographs of the packaging, where applicable.

Please retain the product and original packaging while your claim is being reviewed.

Eligible cases will be handled in accordance with our policies and applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us immediately at support@olenumi.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

Returned-to-Sender Packages

Orders may be returned to sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related circumstances.

If an order is returned to sender, please contact us so that we can review the circumstances and determine the available options.

Additional shipping charges may apply to reship an order when the return was caused by incorrect information provided by the customer or another circumstance attributable to the recipient, where permitted by applicable law.

Customs and International Fulfillment

Some orders may be fulfilled or shipped through international fulfillment partners.

As a result, packages may pass through international logistics networks or customs processing before reaching their final U.S. destination.

Customs processing or international transportation may occasionally affect estimated delivery times.

Where Olenumi is responsible for applicable shipping or import arrangements, those costs will be handled accordingly. Customers will not be charged unexpected import fees by Olenumi unless clearly disclosed before purchase.

Shipping Delays

Although we work to provide a reliable delivery experience, occasional delays may occur due to carrier disruptions, customs processing, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

If there is a significant issue with your shipment, please contact us and we will assist you in reviewing its status.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

Returns and Refunds

Shipping-related returns and refunds are subject to our Refund & Return Policy.

Please review that policy for information regarding return eligibility, return shipping costs, damaged or incorrect items, and refunds.

Contact Us

If you have questions about your shipment, tracking information, or a delivery issue, please contact:

Olenumi

Email: support@olenumi.com

Location: Marbella, Málaga, Spain

---